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Home > Returns

At Sand Lizard, we will do everything we can to ensure that you are happy with your order so if there are any problems, please do get in touch and we will try and help.


We put in huge efforts to ensure that you receive the best quality products exactly as you ordered them. However, if you are not completely happy with your purchase (or part of it), you can return it within 7 days of receipt*

*Please note: exchanges/returns are not possible when:

The item has been customised/personalised.

The item has been worn/washed.

An attempt has been made to repair any defect.

Instructions on the care label have not been followed.


Please contact our customer services team on 0843 320 5222 or email us at info@sandlizard.co.uk

Repack the item (in the original packaging if possible).

Return it to us with a copy of the order no. and a brief note explaining the reason for the return.

Return address:

Sand Lizard Customer Service
Greenway Head Farm
Burford
Tenbury Wells
Worcestershire
WR15 8HW

As soon as we receive the returned item, we will contact you to discuss your returns preference: replacement, exchange or refund.


Once an order has been confirmed and paid for, it is not be possible to cancel an order with customised wording. However, please do call us (0843 320 5222) or email us (contactus@sandlizard.co.uk) and we will do our best to help.

Orders without customised wording can be cancelled up to 24 hours after the order has been placed as long as the order has not been dispatched.



When placing your order, you can choose to pay online or by cheque/postal order – see details below:

Credit/debit cards: 

We accept online payment using the following credit and debit cards:
Visa
Mastercard


Cheque/Postal Order

If you would like to pay by cheque or postal order, please post to us with details of your order:
Sand Lizard Orders
8 Cromer Villas Road
London
SW18 1PN